Assessor Resource
CPPREP3002
Communicate effectively to support customer service in real estate
Assessment tool
Version 1.0
Issue Date: May 2024
This unit specifies the skills and knowledge required to apply effective communication techniques in order to provide customer service as a real estate agency worker.
It includes identifying and confirming support needs, communication techniques, and expectations of internal and external clients; and applying communication techniques to assist with resolving client issues and complaints.
State or territory licensing requirements may apply to this unit.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)